1. 小兔子睡不著文字
小兔子邦尼沒有兄弟姐妹，他獨自擁有寬敞的房間和舒適的床，不過，邦尼有時感覺很配遲孤獨，總是無法入睡，這天深夜，邦尼想：「要是有個好朋友，能陪我一起睡覺該多好啊。」
邦尼蹦蹦跳跳地跑去對面鄰居家，找他的好朋友小松鼠。「今晚我能睡在你這兒嗎？」邦尼問。
「當然可以！」小松鼠熱情地把邦尼迎進門，邦尼舒舒服服地鑽進被窩，躺在小松鼠身旁，他高興地想：「這下終於不用一個人孤零零地睡覺了，」「晚安，小松鼠。「邦尼說。」晚安，邦尼。「小松鼠說。
邦尼很快進入了夢鄉。但好景不長，他被」嘎嘣，嘎嘣，嘎嘣！「的響聲吵醒了，邦尼從床上坐起來，迷迷糊糊地問：「這是什麼聲音？」「是我在嗑橡子。」小松鼠解釋，「我每天晚上都得起來吃點宵夜。」「哦，謝謝你住這兒。」邦尼說。「但這嘎嘣嘎嘣的聲音，實在吵得我睡不著覺。」
於是，邦尼離開小松鼠家，又去找他的好朋友小臭鼬。「今晚我能睡在你這兒嗎？」邦尼問。「行啊，行啊，我一百個願意。」小臭鼬興奮地說，「還從來沒人，想和我一起睡呢。」擔心邦尼改變主意嫌尺，小臭鼬趕緊把他拽進了屋裡。他們上床後，小臭鼬嘴裡還念叨著：「真有趣兒！」很快，他倆都睡著了......但沒過多久，又出現了新情況。
邦尼被一股特別難聞的臭味熏醒了。「這是什麼怪味兒呀？」他跳起來問。「是我乾的。"小臭鼬難為情地說，」我忘記你也在房間里，不小心放了個屁。「」哦，謝謝你讓我住在這兒，「邦尼說，」但這臭味熏得我實在睡不著覺。「
於是，邦尼離開小臭鼬的家，又去找他的好朋友小豪豬。」今晚我能睡在你這兒嗎？「」當然可以！「小豪豬爽快地說，」你睡床上，我睡地板。「」耶！「邦尼興奮地爬上小豪豬的床，碰來碰去。
」哎喲！'他尖叫起來,"你的床上有什麼呀？「那是我身上的刺兒，「小豪豬解釋道，「我睡覺時，偶爾會往床上掉些刺兒。」「哦，謝謝你讓我住這兒。」邦尼說，「但這些刺兒扎得我實在睡不著覺，」
於是，邦尼離開了小豪豬的家，又去找他的好朋友小熊。「今晚我能睡在你這兒嗎？"當然可以！」小熊誠心誠意地說，「就把這兒當成你自己家吧！」邦尼累壞了，他蜷縮在地板上，倒頭便睡。
但很快，邦尼被一陣震耳欲聾的噪音吵醒了，「奧，不好，打雷啦！」他一骨碌爬起來，但其實，這是小熊在打呼嚕呢！邦尼無奈地說：「哦，你的呼嚕聲攪得我實在睡不著覺。」
於是，邦尼離開了小熊家，又去找他的好朋友貓頭鷹，「今晚我能睡在你這兒嗎？」「當然可以，只要你願意，"貓頭鷹說，」跟我來吧。「
精疲力盡的邦尼剛合上眼就睡著了但很快他就被耀眼的燈光晃醒了，「快關上燈，晃眼」「不行啊，我每天晚上都有熬夜看書的習慣，這樣我才能變得更聰明」「好吧，既然你這樣聰明，那你告訴我，今天晚上怎樣我才能睡個好覺啊？」「這太簡單了，到自己的床上睡唄！」 邦尼聽從了這位聰明朋友的建議，他拖著疲憊不芹賣高堪的身體，昏昏沉沉的回到家。
2. 能幫忙下一下這個網頁中的pdf文件嗎附鏈接~
文件損壞猛襲，運行系統自帶的CHKDSK工具進行修復，方法如下：
開始-運行-輸入
chkdsk
c:
/f
回車(輸入
chkdsk後按一下空格鍵再輸入c:
/f
),確定。
提示是否計劃下次系統重新啟動時檢查這信鬧個卷Y/N按Y
回車
然後重啟
注意：手動重啟電腦，不枝坦兄要進行任何操作，讓電腦完成自修復。
3. 個人理財論文3000字怎樣寫好
先寫一下個人理財的重要性，再寫一下目前現有的理財方式，有哪些不足，對策。套路滿滿～
網路一下 文庫
把人物的經歷和事物的發展變化過程表達出來的一種表達方式。它是寫作中最基本、最常見、也是最主要的表達方式。
2描寫：是對人物的外形、動作、事物的性質、形態和景物的狀貌，變化所作的具體刻畫和生動描摹。
3說明：是用簡明的語言、客觀而准確地解說事物或闡述說事理的一種表達方式。
4抒情：是作者通過作品中心人物表達主觀感受，傾吐心中情感的文字表露，可分為直接抒情、間接抒情兩種。直接抒情即直抒胸臆。間接抒情是在敘述、描寫、議論中流露出愛憎感情。
你的論文准備往什麼方向寫，選題老師稽核通過了沒，有沒有列個大綱讓老師看一下寫作方向？
老師有沒有和你說論文往哪個方向寫比較好？寫論文之前，一定要寫個大綱，這樣老師，好確定了框架，避免以後論文修改過程中出現大改的情況！
學校的格式要求、寫作規范要注意，否則很可能發回來重新改，你要還有什麼不明白或不懂可以問我，希望你能夠順利畢業，邁向新的人生。
寫過畢業論文的學生都明白，畢業論文格式對論文的通過率有很大的影響。辛辛苦苦的寫的畢業論文，可能因為論文格式不符合要求或者規范被打回來，導致反反復覆的修改，耗費很大的精力和時間。對此，億智天下文化傳媒專門做了一個歸納概述，講解了本科畢業論文的格式要求及規范。
本科畢業論文一般分為四部分：論文封面及題目、論文前置部分、論文正文、參考文獻。每個部分的格式及要求不盡相同，因此在撰寫論文時需要仔細的閱讀和參考。除此之外，論文的格式還包括論文頁面的排版設定。
一、論文封面及題目的格式
論文的封麵包括如下內容：XXX學校本科畢業論文、論文題目、學生姓名、學號、指導教師、專業、年紀、學校。每個部分的格式如下：
XXX學校本科畢業論文：小2號黑體，居中
論文題名：塵櫻2號黑體，居中
學生姓名：3號黑體
學 號：3號黑體
指導教師：3號黑體
專業：3號黑體
年 級：3號黑體
學 校：3號黑體
封面內容各項必須如實填寫完整。其中論文題目是以最恰當、最簡明的詞語反映畢空橡業論文中最重要的特定內容；論文題目所用的詞必須考慮到有助於選定關鍵詞和編制題錄、索引等文獻可以提供檢索的特定實用資訊；論文題目一般不宜超過30字。論文題目應該避免使用不常見的縮寫詞、首字縮寫字、字元、代號和公式等；論文題目語意未盡，可用副標題補充說明論文中的特定內容。
二、論文派虧叢前置部分的格式
畢業論文前置部分一般包括摘要、英文摘要、關鍵詞、目錄。
摘要是對論文內容簡明扼要的概述，應該對論文的觀點進行一個簡要的陳述，且以第三人稱為宜。摘要具有獨立性和自含性，在不閱讀論文全文的情況下就能獲得必要和關鍵的資訊。摘要的內容應包含與論文同等量的主要資訊，供讀者確定有無必要閱讀全文，也供文摘等2次文獻採用。摘要一般應說明研究工作目的、實驗研究方法、結果和最終結論等，而重點是結果和結論。摘要中不要用圖、表、公式等，不用非公用的符號、術語和非法定的計量單位。
摘要頁在封面頁之後。中文摘要一般為300-800字左右，字型為五號宋體，摘要應包括關鍵詞。英文摘要是以英文形式對文章的概述，它不是中文摘要的簡單翻譯，英文摘要頁置於中文摘要頁之後。
關鍵詞是用以表示全文主題內容資訊款目的單詞或術語,便於文獻標引工作從論文中選取。每篇論文的關鍵詞一般為3～5個詞。關鍵詞間用逗號分隔，最後1個詞後不打標點符號。以顯著的字元排在同種語言摘要的下方，盡量以《漢語主題詞表》等詞表提供的規范詞作為依據。
目錄頁由論文的章、節、條、附錄、題錄等的序號、名稱和頁碼組成，需要另起1頁排在摘要頁之後，章、節、小節分別以1、1.1、1.1.1、1.1.2、2、2.1等數字依次標出，一二級目錄用小四宋體，三級目錄用5號宋體，數字及英文字元採用times new roman格式。
三、論文正文的格式
1.論文正文包括引言和正文論述兩部分。引言又稱前言、序言和導言，用在論文的開頭。 引言一般要概括地寫出作者意圖，說明選題的目的和意義, 並指出論文寫作的范圍。引言要短小精悍、緊扣主題。
論文正文：正文是論文的主體，正文應包括論點、論據、 論證過程和結論。主體部分包括以下內容：
（1）提出-論點；
（2）分析問題-論據和論證；
（3）解決問題-論證與步驟；
（4）結論。
2.論文中的序號層次及格式為：
1××××：3號黑體，居中
××××××××××××××××××××××：內容用小4號宋體。
1.1××××：小3號黑體，居左
×××××××××××××××××××××：內容用小4號宋體。
1.1.1××××：4號黑體，居左
××××××××××××××××××××：內容用小4號宋體。
①××××：用與內容同樣大小的宋體
a．××××：用與內容同樣大小的宋體
3.論文中的圖、表、公式、算式格式
論文中的圖、表、公式、算式格式等，一律用阿拉伯數字分別依序連編編排序號。序號分章依序編碼，其標注形式應便於互相區別，可分別為：圖2.1、表3.2、公式（3.5）等。
4.注釋
注釋是論文中對某1問題、概念、觀點等的簡單解釋、說明、評價、提示等，如不宜在正文中出現，可採用加註的形式。「注」應編排序號，「注」的序號以同1頁內出現的先後次序單獨排序，用①、②、③……依次標示在需加註處，以上標形式表示。「注」的說明文字以序號開頭。「注」的具體說明文字列於同1頁內的下端，與正文之間用1左對齊、占頁面1/4寬長度的橫線分隔。論文中以任何形式引用的資料，均須標出引用出處。
5.結論
結論是最終的，總體的結論，不是正文中各段的小結的簡單重復，結論應該准確、完整、明確、精煉。
四、參考文獻的格式
參考文獻是將論文在和寫作中可參考或引證的主要文獻資料，列於論文的末尾，應是論文作者親自考察過的對畢業論文有參考價值的文獻。參考文獻應具有權威性，要注意引用最新的文獻。
參考文獻應另起一頁，標注方式按《GB7714-87文後參考文獻著錄規則》進行。參考文獻以文獻在整個論文中出現的次序用[1]、[2]、[3]……形式統1排序、依次列出。參考文獻的表示格式為：
著作：[序號]作者.譯者.書名.版本.出版地.出版社.出版時間.引用部分起止頁
期刊：[序號]作者.譯者.文章題目.期刊名.年份.卷號(期數). 引用部分起止頁
會議論文集：[序號]作者.譯者.文章名.文集名 .會址.開會年.出版地.出版者.出版時間.引用部分起止頁
個人理財規劃小論文
人的一生是很漫長的。根據法律規定，未滿
18
歲的稱為未成年人又稱為兒童，父母或
監護人有義務撫養其至
18
歲。所以，在這里我們暫且略去
18
歲以前的理財規劃。
註：全文皆以大多數人的情況討論。
一、個人教育方面（大學、研究生、出國）如何理財
進入
18
歲，我們遇到的第一件跟理財有關的大事即大學生活。大學生活中的理財規劃
分為兩部分。
第一部分即為學費。
通常國內的公立大學收費合理，
而且在中國人的傳統中，
上大學是
件很光榮的事，
只要不是經濟特別困難的家庭，
父母通常都會很樂意出學費，
甚至全部的大
學生活費。若是家庭經濟困難，也可以申請國家補助，學校也有很多獎學金專案，當然，最
重要的省吃儉用和勤工儉學。學費是固定的數目，不存在過多的理財問題。
第二部分就是生活費。大學生活中，花錢的地方很多。衣食住行，還有生病買葯，其中
有很多是必須花的，也有很多是非必須的。
1
．衣。高中期間基本上身材沒有大的變化，人的品位也不至於在一個暑假之內改變太
多。
於是完全可以將高中的六七成新的衣褲、
鞋襪帶到大學
（有些高中要求穿校服，
因此衣
服沒穿過幾次）
，這就可以省下一大筆錢，有些家裡有的比較貴的必需生活品，如女生的化
妝品、
裝書的大箱子，
還有男生的體育用具，
也可以一並帶去，
不要因為覺得麻煩而統統買
新的。這樣比較節儉也比較環保。
2
．食。不同地區的大學伙食差不多，價錢也差不多，只是某些學校可能會有補貼。但
是純粹為了省錢而選學校對於大多數人來說沒什麼必要。
建議多去學校食堂，
一是比較便宜，
二是比較安全。
也許一餐兩餐就是幾元錢的事，
但是四年甚至六年八年下來就是很大的一筆
錢。還有一個很花錢的方面，零食及宵夜。零食方面，由於學校超市較小，價格偏高，可以
選擇在假期或周末去附近的大超市搶購一段時間的零食，
每次省一點，
積少成多。
具體多少
以及價位視家庭經濟情況而定。
3
．住。基本上住學校，通常住宿費也是省內規定的。對於一些喜歡一個人住想選擇租
房的人來說，
租房也應該考慮諸多因素。
例如先對學校附近進行了解，
對各處租房的價格進
行比較，
還有租房的地方的安全情況，
以減少不必要的經濟損失。
可以詢問租過房的學長了
解情況。
4
．行。考入外省學校假期回家的交通費佔了很大一部分，不過如果比較遠就可以選擇
坐飛機，
提前幾個月買機票可以拿到很好的折扣，
這就需要很早就根據校歷來規劃假期。
火
車也是大學生回家比較重要的交通工具。
對大學生來說放假回家不需要趕時間，
如果飛機的
折扣不大，完全可以選擇火車回家，大多學校都會在放假前集體購票，有一定力度的優惠，
所以價格也會便宜不少，
四年下來也能省下不少錢。
另外，
由於住在學校裡面，
一般在市內
的交通費也不會很多，
在市內出行，
可以及時了解當地的出行方式及價格，
根據當地的優惠
措施辦理一些相關的公交卡或游覽風景的年卡等等。
還有就是可能會有旅遊的消費。
同樣視
家庭情況機動調節，
家庭困難的同學可以利用假期時間尋找 *** ，
學校社團通常會有很多這
方面的訊息。
5
．生病。葯費看似不可調節，事實上，平常注意保護身體，加強鍛煉，少生病也是省
錢之道。
6
．其它。對於大學生來講，除去以上大類，還有一些常見的開銷，例如校內出行，校
內上網等等。
關於校內出行，
最常見的自然是腳踏車，
腳踏車可以選擇二手車，
價格便宜而
且不容易被偷。
關於上網，
由於電腦的普及，
這項開銷也變的很普遍，
學校一般有多種上網
這種文章也太多了吧
你上google學術去查就是啦。
中文、英文的都有啊。
目前招行個人投資理財方式較多：定期、基金、黃金等做組合投資，不同產品的投資起點不一，對應的風險級別也不相同。建議您可以到我行網點咨詢理財經理的相關建議。
我跟你歲數差不多，有理財觀念是很好的，但不能指望別人替你解答所有問題。你如果想投資是為將來買二手房，而且你還沒有投資的經驗，你從基金定投開始吧，指數型和股票型基本波動比較大，收益和風險都大，而你如果想保本再隨便賺點錢，那就選穩妥型的，如債券型。
Wealth Management is a type of financial planning that provides high worth indivials and families with private banking, estate planning, legal resources, and investment management, with the goal of sustaining and growing long-term wealth. Whereas financial planning can be helpful for indivials who have aumulated wealth or are just starting to aumulate wealth, you must already have aumulated a significant amount of wealth for the wealth management process to be effective.
Examples of wealth managers include independent advisors like FFR [2] or large corporate entities like Citibank's Citigold and other extensions of retail banking services designed to focus on high- worth retail customers. Such customers would be called internally in a bank 'mass affluent' or 'upper retail' clients because of their worth, the number of potential procts they own from the bank, their assets under management and other methods of segmentation. The banks create separate branches, services and other 'benefits' to retain or attract these customers who are typically more profitable than other retail banking customers. However, wealth management clients are not Private Banking clients because they simply do not have the Net Worth or Assets under management to justify the level of banking services that Private Banks provide.
:eurekahedge./attachments/Apr%202004%20-%20Wealth%20Management%20-%20BusinessWeek.pdf
我老公前段時間找的是叫 京都名師論文網 的，感覺還不錯，比較正規，聽說開了十幾年了
4. housekeeping & suggestions for final quiz law & ...
這是應聘酒店工作的考試豎渣吧？稍後通過回答修改提供答案，請耐心等等...
*********** 更新時間 2007 05 31 19:24 *****************
考慮到你可能在學習，我在答案後面附上資料來源，或能提供更深入資料給你參考，希望對你有用。余空悄 所有網址都是英文的，如果在了虧沖解方面有困難，我願意通過電郵幫你解決！ 另外，因為試卷太長了，先做一部分，其他稍後添增。
1. Q 1. List five (5) reasons for cleaning.
i) Increase customer appeal and earn more income
ii) Prolong life of building and plant (equipment, decoration etc)
iii) Enhance hygiene to ensure healthy living by guests, rece incidences of sicknesses
iv) Meet legal health requirements
v) Rece overall maintenance costs
For more info, refer to http://www.hotel-online.com/Trends/IHC/CleanHotel.html; http://www.viamagazine.com/top_stories/articles/how_clean03.asp; http://travel.msn.com/Guides/article.aspx?cp-documentid=385246
Q 2. Explain the purpose of 6 items on the floor trolley
i) Mop for cleaning
ii) Broom for cleaning
iii) Toiletries for replenishments
iv) Laundry bag for soiled clothing
v) Fresh towels and linens to re-supply guest rooms with same
vi) Cleaning supplies to facilitate cleaning
資料來源： http://www.newyorkfirst.com/gifts/8043.html
Q 3. List 2 OF the advantages of training room attendants
i) To maintain the quality standards and brand-specific presentation
ii) To develop the social confidence to address guests courteously and sometimes to deal tactfully with an unhappy guest
資料來源： http://www.caterersearch.com/Articles/2005/10/13/302991/rooms-serviced-with-a-smile.html
Q 4. Why must room attendants follow proceres in Housekeeping.
To maintain the quality standards and brand-specific presentation
Q 5. List 4 examples of safe work practices you must do when cleaning a guest room
i) Be trained in the health and safety guidelines related to cleaning jobs
ii) Be aware of what to do in the case of emergencies and injuries
iii) Insist that help be obtained for moving heavy or bulky items.
iv) Check for and report hazardous conditions before cleaning
資料來源：http://www.hrm.uh.e/docs/lpmi%20archives/2005.03.htm
Q 7. List five (3) types of vacuum cleaners and explain the
suitability of each type.
1) Upright vacuum cleaners
A high performance traditional upright for cleaning carpeted floors and a compact portable canister for cleaning everything else. This makes a very effective and versatile cleaning combination.
2) Electric broom and non-electric push sweeper
For the quick touch up of your kitchen or bath floors, the electric broom and non-electric push sweeper do well. Being light weight and quite portable, these are very convenient to use and require very little or no setup time. By the time you can retrieve your full sized vacuum cleaner and attachments from the closet, you can have a significant amount of your cleaning done.
3) Hand held vacuum cleaners
Safely and easily cleaning stairs can be a challenge with a full sized vacuum so the corded hand held vacuum cleaners with motor driven revolving brush rolls have become quite popular. They work like miniature uprights and handle well on stairs and upholstered furniture, quickly whisking away the dirt, grit, pet hair, etc. with a minimum of effort. With their amazingly low prices they are very affordable for most people.
4) The wet/dry utility vacuum
For picking up those unexpected wet spills or cleaning that flooded floor, the wet/dry utility vacuum comes into the picture. These are specifically designed to safely vacuum large volumes of water or efficiently pick up large debris or large volumes of dirt without the cost of disposable paper bags. While they perform well for these specialized uses, wet/dry utility vacs generally are not as powerful nor filter as well as the average household vacuum cleaners.
5) Carpet scrubbers and "steam" (hot water) extractors
Cleaning soiled carpet fibers can be a real challenge since regular vacuuming does not remove particles which adhere to the fibers. A variety of carpet scrubbers and "steam" (hot water) extractors are being marketed for this use. Hot water extractors range from the large or small canister with hose and nozzle to the self-contained upright style. Their basic operation involves spraying a warm water and detergent solution on the carpet to wash the fibers and then extracting the solution and devolved dirt from the carpet. Some even include rotating or revolving brushes to agitate the carpeting for better cleaning. These are best used to periodically clean carpets which are lightly soiled. Performance on a heavily soiled or stained carpet can be disappointing at best.
資料來源：http://www.ristenbatt.com/yourtype.mv
Short Answer Questions
Question 1.
As a manager of a 4 star hotel describe three (3) managerial responsibilities under the Occupational Health and Safety Act 2000
i) secure and promote the health, safety and welfare of people at work
ii) protect people against workplace health and safety risks
iii) provide for consultation and cooperation between employers and workers in achieving the objects of the Act
iv) ensure that risks are identified, assessed and eliminated or controlled,
v) develop and promote community awareness of occupational health and safety issues,
vi) provide a legislative framework that allows for progressively higher standards of occupational health and safety to take account of new technologies and work practices
vii) protect people against risks arising from the use of plant (ie. machinery, equipment or appliances).
以上取自http://www.workcover.nsw.gov.au/LawAndPolicy/Acts/ohsact.htm 可任選3項：
Question 2.
List and describe four (4) common causes of accidents in a hospitality workplace
The main causes of injury continue to be:
• Slips, trips and falls on wet or contaminated floors
• Manual handling / musculoskeletal injuries
• Exposure to hot or harmful substances (eg hot oil, cleaning chemicals)
• Struck by something (eg sharp knives or falling objects)
以上取自http://www.hse.gov.uk/catering/index.htm
[email protected]
************ 更新時間 2007 06 03 21:46 ********************
Question 3.
List five (5) hazard groups
1. Manual handling - lifting heavy objects; repetitive or forceful movements; work carried out in awkward postures
2. The work environment - slips, trips and falls, and heat stress.
3. Plant - guarding moving parts; the power source (e.g. electricity); the risk of fire or explosion; noise; vibration; radiation; stability (how well plant is mounted or secured); the use of pressure vessels (e.g. espresso machines).
4. Heat - Heat is a risk when: cooking food; taking food from ovens, n maries etc; making beverages using hot equipment or steam
5. Electricity
參考網址：http://www.whs.qld.gov.au/cafeonline/hazards.htm
Give one (1) hospitality workplace example for each hazard listed
For each example provide a possible control measure
Hazard Example of Hazard Control Measure
1. Making beds which are heavy – control measure is to have 2 persons to do jobs requiring heavy lifting
2. Hotels tend to increase the workload on workers, making them likely to hurry to complete the day』s allotted jobs, this tends to increase the chances of slips, trips and falls, leading to sprained ankles etc. – control measure is to lessen the workload
3. The cleaning trolley is fully loaded and heavy and contains too many items – control measure is to design a more functional trolley with a lighter loading
4. Too many workers in a tiny workplace e.g. kitchens where several heating equipment are placed, ring busy periods, burns may result – control measure, rece the number of workers simultaneously present in kitchens to rece incidences of injury through burning
5. Cleaning up after electrical repair work was unprofessional, leaving exposed live wires etc which could cause electric shock – control measure, make sure supervisor signs off those rooms where electrical repair work was done to ensure safety for cleaning and other hotel workers.
15 marks
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注意！ 其他答案後補
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**************更新時間 2007 06 05 15:51 *******************
注意：有幾個問題問及法例條文，這些會因國際或地域而異，我盡量提供了不同地區的網址供你參考！ 以後，此類的問卷，最低限度要標明出自何國，讓回答者不用過分浪費時間！
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Question 4.
Discuss the three (3) factors used to estimate this risk assessment from question 3 eg. Consequence …
To assess each risk, three factors, amongst others, should be considered:
• historical record of this risk occurring on premise, if the establishment is new, instry statistics could be consulted
• the probability of future occurrence of accidents caused by the risk in question, especially whether precautions are included in training materials
• consequences of accidents resulting from such risks, the higher the consequence the higher the priority assigned to management to eliminate such risks.
Question 5.
You are a chef and have cut 3 of your fingers resulting in tendon damage. You cannot use your hand properly and have been off work 23 weeks
A. Are you still entitled to Workers Compensation? Discuss
B. What are your employer』s responsibilities in getting you back to work as soon as possible?
A. Since injury was caused at work, the California USA laws stipulates that 「In addition, employers are required to reasonably accommodate employees with known physical or mental disabilities as long as doing so does not cause une hardship to the employer.」
See: http://www.laboremploymentlawblog.com/cat-disability.html
B. To provide suitable medical services and possibly retraining for a different job more appropriate for my changed physical condition.
Sites you may wish to consult:
http://www.dartmouth.e/~hrs/pdfs/Leaves_of_Absence.pdf
Very good site on workers』 compensation:
http://www.irmi.com/Expert/Articles/2001/Pocius02.aspx
Injury ring employment
http://www.irmi.com/Expert/Articles/2001/Pocius02.aspx
Question 6.
List and describe the purpose of two (2) types of OHS records that must be kept.
1. Records providing proof of notification of an accident or hazardous situation; purpose: support completion of Hazard Incident Reports, offer material for risk assessments
2. Records relating to accidents to staff not resulting in Workers』 Compensation claims; purpose: support Incident Analysis Investigations, and the proction of Miscellaneous documentation, i.e. file notes.
Below is a rather complete document on OHS above taken from this (p5 of 6)
http://staff.uow.e.au/ohs/OHSSystem/OHS138-documentcontrol.pdf
Below Not used, but could be consulted:
OHS records are for Australia?
http://staff.uow.e.au/ohs/OHSSystem/OHS138-documentcontrol.pdf
Occupational Health & Safety records
Why keep OHS records?
http://www.worksafe.nt.gov.au/corporate/bulletins/pdf/11-15/14.01.09.pdf
responsibilities in OHS
http://www.adelaide.e.au/hr/ohs/indiv/ohsroles.html
Record keeping in OHS systems
http://www.ferret.com.au/articles/c9/0c032ac9.asp
Maintenaining OHS records
http://www.worksafe.nt.gov.au/corporate/bulletins/pdf/11-15/14.01.09.pdf
Question 7.
Explain 『Due Diligence』 with regard to OHS in a hospitality workplace
Due diligence is the taking of all reasonable care to protect the well-being of
employees or co-workers. An employer can claim to have done e diligence in OHS if
all reasonable precautions to comply with OHS legislation were taken in the circumstances.
The tests of e diligence are
• Documentation of an effective OH&S program; an effective OH&S program includes:
• A written OHS program that has been implemented.
• An employer who takes steps to control or eliminate specific hazards.
• Written safe work proceres that are understood and followed by workers.
• Workers who are provided with adequate instruction, training, supervision and discipline to work safely.
Answers taken from: Due diligence
http://www2.worksafebc.com/PDFs/common/e_dil_checklist.pdf
Question 8.
You are staying at a 3 star city hotel. You went out for dinner and while you were out your brand new $800.00 camera was stolen from your room
Council of Europe - Convention on the Liability of Hotel-keepers concerning the Property of their Guests (Paris, entered into force 1967)
http://conventions.coe.int/Treaty/en/Summaries/Html/041.htm
According to this Convention which sets out detailed provisions under which hotel-keepers are liable for the property of their guests. The liability of the hotel-keeper is engaged for any damage to or destruction or loss of property brought to the hotel by any guest who stays at the hotel and has sleeping accommodation put at his/her disposal. This liability is limited to the equivalent of 3 000 gold francs (Art. 1 of the Annex). However, the liability of hotel-keepers is unlimited where the property has been deposited with them or where they have refused to receive property which they are bound to receive for safe custody.
The Convention prescribes that Parties can, under some conditions, limit the liability of the hotel-keeper.
A. Is the hotel liable to reimburse you for the camera? Provide reasons
B. Identify and discuss the Act covering the incident above
C. Discuss how the hotel would protect itself in the future against claims like this
A. If I did not leave the camera with the hotel for safe keeping, then the hotel is not liable to me in North America, this seems not to be the case in Europe as long as I can prove that I had the camera left in hotel premises
B. With respect to the Council of Europe Convention, it was clearly stated that the hotel is liable for my possessions
C. The hotel should ask any registered guests to leave a list of valuable possessions with the hotel at check-in.
Question 9.
An employee in a large establishment receives a bomb threat over the phone. As the ty manager what procere should you follow?
The ty manager should alert the police at once and at the same time seek advice as to what to tell the guests. Once this advice is received from the police, depending on the urgency attached by the police to this threat, an immediate alert to the guests should be made. If the threat is considered to be real and highly threatening, than an intercom alert asking the guests to vacate should be executed. Otherwise, a written note posted in a prominent place should be sufficient.
Question 10.
A guest has slipped in the lobby of your establishment and broken her ankle and smashed her lap-top computer. Identify your legal obligations, and list proceres to prevent a reoccurrence
Based on the information below, the hotel should first establish whether the slippery floor was caused by its employees. If so, the hotel is liable, if not, e.g. the guest was walking in the rain in shoes which are slippery when wet, then the hotel is not liable.
Regardless of whether guilt can be proved on the hotel, a 「beware of slippery floor」 sign should be posted in an areas where slipping could occur; similarly, in other areas posing potential hazards to guests, a warning sign should also be prominently displayed.
Relevant information shown below were taken from:
Hotel liabilities
http://law.enotes.com/everyday-law-encyclopedia/hotel-liability#unusual-cases
Background
Hotel guests should be aware of certain laws and regulations or policies that could impact their visits.
Special concerns affect the "hospitality instry" because its establishments hold their property open to the public at large. For hotels (collectively referred to as "innkeepers" under many state laws), ties owed to the public at large are based on the historic consideration that when weary travelers reached wayside inns as night approached, they were not to be arbitrarily turned away into the dark (the roads were filled with robbers) or otherwise subjected to the arbitrary mercy of the innkeeper with regard to prices or adequacy of quarters. Modern innkeepers' laws are mostly based on old English COMMON LAW.
Key Points to Remember
• Hotels are not liable for every accident or loss that occurs on the premises, nor do they insure the absolute safety of every guest.
• Hotels have a general ty to exercise "reasonable care" for the safety and security of their guests.
• Hotels have a general ty to reasonably protect guests from harm caused by other guests or non-guests.
• Hotels have an affirmative ty to make the premises reasonably safe for their guests. This obligation includes a two-fold ty either to correct a hazard or warn of its existence. The hotel must not only address visible hazards but must make apparent hidden dangers or hazards.
• Hotels are not liable for harm to person or property unless "fault" can be established against the hotel.
• (more…..see website listed above)
Question 11
Jimmy Smit has been working as a full time bar attendant for the past six months
and has noted a regular number of near misses and minor accidents occurring in his
work area. In the space below design an appropriate form which could be used to document hazards. The form will be used for the purpose of evaluation and documentation by future management.
Headings of Form:
Nature of Incident
Time of occurrence
Persons involved
Location
Summary of losses if any
Potential hotel liability?
What action was taken?
Question 12
Discuss the legal obligation regarding training staff in Occupational Health and Safety matters in a hospitality establishment. Include details of when it is necessary to train staff.
As an employer you have a ty of care to your staff to make sure they are
not injured because of their work activities.
You must inform your staff of their ties under the law as well as requirements
for health and safety in your business. When you complete an OHS policy, all staff must be trained.
You should also provide inction training for all your new staff before they start work.
That inction training will have to include information about how you manage
safety and what they are expected to do to work safely.
Source: http://www.safework.sa.gov.au/contentPages/docs/hospOHSHospitalitySmallBus.pdf
Other Sources:
OHS Handbook
http://www.safework.sa.gov.au/uploaded_files/hsr_handbook.pdf
Health & Safety legislation in Australia, Handbook
http://www.safework.sa.gov.au/uploaded_files/hsr_handbook.pdf
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我的承諾： 選題審慎，回答認真
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