1. 小兔子睡不着文字
小兔子邦尼没有兄弟姐妹，他独自拥有宽敞的房间和舒适的床，不过，邦尼有时感觉很配迟孤独，总是无法入睡，这天深夜，邦尼想：“要是有个好朋友，能陪我一起睡觉该多好啊。”
邦尼蹦蹦跳跳地跑去对面邻居家，找他的好朋友小松鼠。“今晚我能睡在你这儿吗？”邦尼问。
“当然可以！”小松鼠热情地把邦尼迎进门，邦尼舒舒服服地钻进被窝，躺在小松鼠身旁，他高兴地想：“这下终于不用一个人孤零零地睡觉了，”“晚安，小松鼠。“邦尼说。”晚安，邦尼。“小松鼠说。
邦尼很快进入了梦乡。但好景不长，他被”嘎嘣，嘎嘣，嘎嘣！“的响声吵醒了，邦尼从床上坐起来，迷迷糊糊地问：“这是什么声音？”“是我在嗑橡子。”小松鼠解释，“我每天晚上都得起来吃点宵夜。”“哦，谢谢你住这儿。”邦尼说。“但这嘎嘣嘎嘣的声音，实在吵得我睡不着觉。”
于是，邦尼离开小松鼠家，又去找他的好朋友小臭鼬。“今晚我能睡在你这儿吗？”邦尼问。“行啊，行啊，我一百个愿意。”小臭鼬兴奋地说，“还从来没人，想和我一起睡呢。”担心邦尼改变主意嫌尺，小臭鼬赶紧把他拽进了屋里。他们上床后，小臭鼬嘴里还念叨着：“真有趣儿！”很快，他俩都睡着了......但没过多久，又出现了新情况。
邦尼被一股特别难闻的臭味熏醒了。“这是什么怪味儿呀？”他跳起来问。“是我干的。"小臭鼬难为情地说，”我忘记你也在房间里，不小心放了个屁。“”哦，谢谢你让我住在这儿，“邦尼说，”但这臭味熏得我实在睡不着觉。“
于是，邦尼离开小臭鼬的家，又去找他的好朋友小豪猪。”今晚我能睡在你这儿吗？“”当然可以！“小豪猪爽快地说，”你睡床上，我睡地板。“”耶！“邦尼兴奋地爬上小豪猪的床，碰来碰去。
”哎哟！'他尖叫起来,"你的床上有什么呀？“那是我身上的刺儿，“小豪猪解释道，“我睡觉时，偶尔会往床上掉些刺儿。”“哦，谢谢你让我住这儿。”邦尼说，“但这些刺儿扎得我实在睡不着觉，”
于是，邦尼离开了小豪猪的家，又去找他的好朋友小熊。“今晚我能睡在你这儿吗？"当然可以！”小熊诚心诚意地说，“就把这儿当成你自己家吧！”邦尼累坏了，他蜷缩在地板上，倒头便睡。
但很快，邦尼被一阵震耳欲聋的噪音吵醒了，“奥，不好，打雷啦！”他一骨碌爬起来，但其实，这是小熊在打呼噜呢！邦尼无奈地说：“哦，你的呼噜声搅得我实在睡不着觉。”
于是，邦尼离开了小熊家，又去找他的好朋友猫头鹰，“今晚我能睡在你这儿吗？”“当然可以，只要你愿意，"猫头鹰说，”跟我来吧。“
精疲力尽的邦尼刚合上眼就睡着了但很快他就被耀眼的灯光晃醒了，“快关上灯，晃眼”“不行啊，我每天晚上都有熬夜看书的习惯，这样我才能变得更聪明”“好吧，既然你这样聪明，那你告诉我，今天晚上怎样我才能睡个好觉啊？”“这太简单了，到自己的床上睡呗！” 邦尼听从了这位聪明朋友的建议，他拖着疲惫不芹卖高堪的身体，昏昏沉沉的回到家。
2. 能帮忙下一下这个网页中的pdf文件吗附链接~
文件损坏猛袭，运行系统自带的CHKDSK工具进行修复，方法如下：
开始-运行-输入
chkdsk
c:
/f
回车(输入
chkdsk后按一下空格键再输入c:
/f
),确定。
提示是否计划下次系统重新启动时检查这信闹个卷Y/N按Y
回车
然后重启
注意：手动重启电脑，不枝坦兄要进行任何操作，让电脑完成自修复。
3. 个人理财论文3000字怎样写好
先写一下个人理财的重要性，再写一下目前现有的理财方式，有哪些不足，对策。套路满满～
网络一下 文库
把人物的经历和事物的发展变化过程表达出来的一种表达方式。它是写作中最基本、最常见、也是最主要的表达方式。
2描写：是对人物的外形、动作、事物的性质、形态和景物的状貌，变化所作的具体刻画和生动描摹。
3说明：是用简明的语言、客观而准确地解说事物或阐述说事理的一种表达方式。
4抒情：是作者通过作品中心人物表达主观感受，倾吐心中情感的文字表露，可分为直接抒情、间接抒情两种。直接抒情即直抒胸臆。间接抒情是在叙述、描写、议论中流露出爱憎感情。
你的论文准备往什么方向写，选题老师稽核通过了没，有没有列个大纲让老师看一下写作方向？
老师有没有和你说论文往哪个方向写比较好？写论文之前，一定要写个大纲，这样老师，好确定了框架，避免以后论文修改过程中出现大改的情况！
学校的格式要求、写作规范要注意，否则很可能发回来重新改，你要还有什么不明白或不懂可以问我，希望你能够顺利毕业，迈向新的人生。
写过毕业论文的学生都明白，毕业论文格式对论文的通过率有很大的影响。辛辛苦苦的写的毕业论文，可能因为论文格式不符合要求或者规范被打回来，导致反反复覆的修改，耗费很大的精力和时间。对此，亿智天下文化传媒专门做了一个归纳概述，讲解了本科毕业论文的格式要求及规范。
本科毕业论文一般分为四部分：论文封面及题目、论文前置部分、论文正文、参考文献。每个部分的格式及要求不尽相同，因此在撰写论文时需要仔细的阅读和参考。除此之外，论文的格式还包括论文页面的排版设定。
一、论文封面及题目的格式
论文的封面包括如下内容：XXX学校本科毕业论文、论文题目、学生姓名、学号、指导教师、专业、年纪、学校。每个部分的格式如下：
XXX学校本科毕业论文：小2号黑体，居中
论文题名：尘樱2号黑体，居中
学生姓名：3号黑体
学 号：3号黑体
指导教师：3号黑体
专业：3号黑体
年 级：3号黑体
学 校：3号黑体
封面内容各项必须如实填写完整。其中论文题目是以最恰当、最简明的词语反映毕空橡业论文中最重要的特定内容；论文题目所用的词必须考虑到有助于选定关键词和编制题录、索引等文献可以提供检索的特定实用资讯；论文题目一般不宜超过30字。论文题目应该避免使用不常见的缩写词、首字缩写字、字符、代号和公式等；论文题目语意未尽，可用副标题补充说明论文中的特定内容。
二、论文派亏丛前置部分的格式
毕业论文前置部分一般包括摘要、英文摘要、关键词、目录。
摘要是对论文内容简明扼要的概述，应该对论文的观点进行一个简要的陈述，且以第三人称为宜。摘要具有独立性和自含性，在不阅读论文全文的情况下就能获得必要和关键的资讯。摘要的内容应包含与论文同等量的主要资讯，供读者确定有无必要阅读全文，也供文摘等2次文献采用。摘要一般应说明研究工作目的、实验研究方法、结果和最终结论等，而重点是结果和结论。摘要中不要用图、表、公式等，不用非公用的符号、术语和非法定的计量单位。
摘要页在封面页之后。中文摘要一般为300-800字左右，字型为五号宋体，摘要应包括关键词。英文摘要是以英文形式对文章的概述，它不是中文摘要的简单翻译，英文摘要页置于中文摘要页之后。
关键词是用以表示全文主题内容资讯款目的单词或术语,便于文献标引工作从论文中选取。每篇论文的关键词一般为3～5个词。关键词间用逗号分隔，最后1个词后不打标点符号。以显着的字符排在同种语言摘要的下方，尽量以《汉语主题词表》等词表提供的规范词作为依据。
目录页由论文的章、节、条、附录、题录等的序号、名称和页码组成，需要另起1页排在摘要页之后，章、节、小节分别以1、1.1、1.1.1、1.1.2、2、2.1等数字依次标出，一二级目录用小四宋体，三级目录用5号宋体，数字及英文字符采用times new roman格式。
三、论文正文的格式
1.论文正文包括引言和正文论述两部分。引言又称前言、序言和导言，用在论文的开头。 引言一般要概括地写出作者意图，说明选题的目的和意义, 并指出论文写作的范围。引言要短小精悍、紧扣主题。
论文正文：正文是论文的主体，正文应包括论点、论据、 论证过程和结论。主体部分包括以下内容：
（1）提出-论点；
（2）分析问题-论据和论证；
（3）解决问题-论证与步骤；
（4）结论。
2.论文中的序号层次及格式为：
1××××：3号黑体，居中
××××××××××××××××××××××：内容用小4号宋体。
1.1××××：小3号黑体，居左
×××××××××××××××××××××：内容用小4号宋体。
1.1.1××××：4号黑体，居左
××××××××××××××××××××：内容用小4号宋体。
①××××：用与内容同样大小的宋体
a．××××：用与内容同样大小的宋体
3.论文中的图、表、公式、算式格式
论文中的图、表、公式、算式格式等，一律用阿拉伯数字分别依序连编编排序号。序号分章依序编码，其标注形式应便于互相区别，可分别为：图2.1、表3.2、公式（3.5）等。
4.注释
注释是论文中对某1问题、概念、观点等的简单解释、说明、评价、提示等，如不宜在正文中出现，可采用加注的形式。“注”应编排序号，“注”的序号以同1页内出现的先后次序单独排序，用①、②、③……依次标示在需加注处，以上标形式表示。“注”的说明文字以序号开头。“注”的具体说明文字列于同1页内的下端，与正文之间用1左对齐、占页面1/4宽长度的横线分隔。论文中以任何形式引用的资料，均须标出引用出处。
5.结论
结论是最终的，总体的结论，不是正文中各段的小结的简单重复，结论应该准确、完整、明确、精炼。
四、参考文献的格式
参考文献是将论文在和写作中可参考或引证的主要文献资料，列于论文的末尾，应是论文作者亲自考察过的对毕业论文有参考价值的文献。参考文献应具有权威性，要注意引用最新的文献。
参考文献应另起一页，标注方式按《GB7714-87文后参考文献着录规则》进行。参考文献以文献在整个论文中出现的次序用[1]、[2]、[3]……形式统1排序、依次列出。参考文献的表示格式为：
着作：[序号]作者.译者.书名.版本.出版地.出版社.出版时间.引用部分起止页
期刊：[序号]作者.译者.文章题目.期刊名.年份.卷号(期数). 引用部分起止页
会议论文集：[序号]作者.译者.文章名.文集名 .会址.开会年.出版地.出版者.出版时间.引用部分起止页
个人理财规划小论文
人的一生是很漫长的。根据法律规定，未满
18
岁的称为未成年人又称为儿童，父母或
监护人有义务抚养其至
18
岁。所以，在这里我们暂且略去
18
岁以前的理财规划。
注：全文皆以大多数人的情况讨论。
一、个人教育方面（大学、研究生、出国）如何理财
进入
18
岁，我们遇到的第一件跟理财有关的大事即大学生活。大学生活中的理财规划
分为两部分。
第一部分即为学费。
通常国内的公立大学收费合理，
而且在中国人的传统中，
上大学是
件很光荣的事，
只要不是经济特别困难的家庭，
父母通常都会很乐意出学费，
甚至全部的大
学生活费。若是家庭经济困难，也可以申请国家补助，学校也有很多奖学金专案，当然，最
重要的省吃俭用和勤工俭学。学费是固定的数目，不存在过多的理财问题。
第二部分就是生活费。大学生活中，花钱的地方很多。衣食住行，还有生病买药，其中
有很多是必须花的，也有很多是非必须的。
1
．衣。高中期间基本上身材没有大的变化，人的品位也不至于在一个暑假之内改变太
多。
于是完全可以将高中的六七成新的衣裤、
鞋袜带到大学
（有些高中要求穿校服，
因此衣
服没穿过几次）
，这就可以省下一大笔钱，有些家里有的比较贵的必需生活品，如女生的化
妆品、
装书的大箱子，
还有男生的体育用具，
也可以一并带去，
不要因为觉得麻烦而统统买
新的。这样比较节俭也比较环保。
2
．食。不同地区的大学伙食差不多，价钱也差不多，只是某些学校可能会有补贴。但
是纯粹为了省钱而选学校对于大多数人来说没什么必要。
建议多去学校食堂，
一是比较便宜，
二是比较安全。
也许一餐两餐就是几元钱的事，
但是四年甚至六年八年下来就是很大的一笔
钱。还有一个很花钱的方面，零食及宵夜。零食方面，由于学校超市较小，价格偏高，可以
选择在假期或周末去附近的大超市抢购一段时间的零食，
每次省一点，
积少成多。
具体多少
以及价位视家庭经济情况而定。
3
．住。基本上住学校，通常住宿费也是省内规定的。对于一些喜欢一个人住想选择租
房的人来说，
租房也应该考虑诸多因素。
例如先对学校附近进行了解，
对各处租房的价格进
行比较，
还有租房的地方的安全情况，
以减少不必要的经济损失。
可以询问租过房的学长了
解情况。
4
．行。考入外省学校假期回家的交通费占了很大一部分，不过如果比较远就可以选择
坐飞机，
提前几个月买机票可以拿到很好的折扣，
这就需要很早就根据校历来规划假期。
火
车也是大学生回家比较重要的交通工具。
对大学生来说放假回家不需要赶时间，
如果飞机的
折扣不大，完全可以选择火车回家，大多学校都会在放假前集体购票，有一定力度的优惠，
所以价格也会便宜不少，
四年下来也能省下不少钱。
另外，
由于住在学校里面，
一般在市内
的交通费也不会很多，
在市内出行，
可以及时了解当地的出行方式及价格，
根据当地的优惠
措施办理一些相关的公交卡或游览风景的年卡等等。
还有就是可能会有旅游的消费。
同样视
家庭情况机动调节，
家庭困难的同学可以利用假期时间寻找 *** ，
学校社团通常会有很多这
方面的讯息。
5
．生病。药费看似不可调节，事实上，平常注意保护身体，加强锻炼，少生病也是省
钱之道。
6
．其它。对于大学生来讲，除去以上大类，还有一些常见的开销，例如校内出行，校
内上网等等。
关于校内出行，
最常见的自然是脚踏车，
脚踏车可以选择二手车，
价格便宜而
且不容易被偷。
关于上网，
由于电脑的普及，
这项开销也变的很普遍，
学校一般有多种上网
这种文章也太多了吧
你上google学术去查就是啦。
中文、英文的都有啊。
目前招行个人投资理财方式较多：定期、基金、黄金等做组合投资，不同产品的投资起点不一，对应的风险级别也不相同。建议您可以到我行网点咨询理财经理的相关建议。
我跟你岁数差不多，有理财观念是很好的，但不能指望别人替你解答所有问题。你如果想投资是为将来买二手房，而且你还没有投资的经验，你从基金定投开始吧，指数型和股票型基本波动比较大，收益和风险都大，而你如果想保本再随便赚点钱，那就选稳妥型的，如债券型。
Wealth Management is a type of financial planning that provides high worth indivials and families with private banking, estate planning, legal resources, and investment management, with the goal of sustaining and growing long-term wealth. Whereas financial planning can be helpful for indivials who have aumulated wealth or are just starting to aumulate wealth, you must already have aumulated a significant amount of wealth for the wealth management process to be effective.
Examples of wealth managers include independent advisors like FFR [2] or large corporate entities like Citibank's Citigold and other extensions of retail banking services designed to focus on high- worth retail customers. Such customers would be called internally in a bank 'mass affluent' or 'upper retail' clients because of their worth, the number of potential procts they own from the bank, their assets under management and other methods of segmentation. The banks create separate branches, services and other 'benefits' to retain or attract these customers who are typically more profitable than other retail banking customers. However, wealth management clients are not Private Banking clients because they simply do not have the Net Worth or Assets under management to justify the level of banking services that Private Banks provide.
:eurekahedge./attachments/Apr%202004%20-%20Wealth%20Management%20-%20BusinessWeek.pdf
我老公前段时间找的是叫 京都名师论文网 的，感觉还不错，比较正规，听说开了十几年了
4. housekeeping & suggestions for final quiz law & ...
这是应聘酒店工作的考试竖渣吧？稍后通过回答修改提供答案，请耐心等等...
*********** 更新时间 2007 05 31 19:24 *****************
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1. Q 1. List five (5) reasons for cleaning.
i) Increase customer appeal and earn more income
ii) Prolong life of building and plant (equipment, decoration etc)
iii) Enhance hygiene to ensure healthy living by guests, rece incidences of sicknesses
iv) Meet legal health requirements
v) Rece overall maintenance costs
For more info, refer to http://www.hotel-online.com/Trends/IHC/CleanHotel.html; http://www.viamagazine.com/top_stories/articles/how_clean03.asp; http://travel.msn.com/Guides/article.aspx?cp-documentid=385246
Q 2. Explain the purpose of 6 items on the floor trolley
i) Mop for cleaning
ii) Broom for cleaning
iii) Toiletries for replenishments
iv) Laundry bag for soiled clothing
v) Fresh towels and linens to re-supply guest rooms with same
vi) Cleaning supplies to facilitate cleaning
资料来源： http://www.newyorkfirst.com/gifts/8043.html
Q 3. List 2 OF the advantages of training room attendants
i) To maintain the quality standards and brand-specific presentation
ii) To develop the social confidence to address guests courteously and sometimes to deal tactfully with an unhappy guest
资料来源： http://www.caterersearch.com/Articles/2005/10/13/302991/rooms-serviced-with-a-smile.html
Q 4. Why must room attendants follow proceres in Housekeeping.
To maintain the quality standards and brand-specific presentation
Q 5. List 4 examples of safe work practices you must do when cleaning a guest room
i) Be trained in the health and safety guidelines related to cleaning jobs
ii) Be aware of what to do in the case of emergencies and injuries
iii) Insist that help be obtained for moving heavy or bulky items.
iv) Check for and report hazardous conditions before cleaning
资料来源：http://www.hrm.uh.e/docs/lpmi%20archives/2005.03.htm
Q 7. List five (3) types of vacuum cleaners and explain the
suitability of each type.
1) Upright vacuum cleaners
A high performance traditional upright for cleaning carpeted floors and a compact portable canister for cleaning everything else. This makes a very effective and versatile cleaning combination.
2) Electric broom and non-electric push sweeper
For the quick touch up of your kitchen or bath floors, the electric broom and non-electric push sweeper do well. Being light weight and quite portable, these are very convenient to use and require very little or no setup time. By the time you can retrieve your full sized vacuum cleaner and attachments from the closet, you can have a significant amount of your cleaning done.
3) Hand held vacuum cleaners
Safely and easily cleaning stairs can be a challenge with a full sized vacuum so the corded hand held vacuum cleaners with motor driven revolving brush rolls have become quite popular. They work like miniature uprights and handle well on stairs and upholstered furniture, quickly whisking away the dirt, grit, pet hair, etc. with a minimum of effort. With their amazingly low prices they are very affordable for most people.
4) The wet/dry utility vacuum
For picking up those unexpected wet spills or cleaning that flooded floor, the wet/dry utility vacuum comes into the picture. These are specifically designed to safely vacuum large volumes of water or efficiently pick up large debris or large volumes of dirt without the cost of disposable paper bags. While they perform well for these specialized uses, wet/dry utility vacs generally are not as powerful nor filter as well as the average household vacuum cleaners.
5) Carpet scrubbers and "steam" (hot water) extractors
Cleaning soiled carpet fibers can be a real challenge since regular vacuuming does not remove particles which adhere to the fibers. A variety of carpet scrubbers and "steam" (hot water) extractors are being marketed for this use. Hot water extractors range from the large or small canister with hose and nozzle to the self-contained upright style. Their basic operation involves spraying a warm water and detergent solution on the carpet to wash the fibers and then extracting the solution and devolved dirt from the carpet. Some even include rotating or revolving brushes to agitate the carpeting for better cleaning. These are best used to periodically clean carpets which are lightly soiled. Performance on a heavily soiled or stained carpet can be disappointing at best.
资料来源：http://www.ristenbatt.com/yourtype.mv
Short Answer Questions
Question 1.
As a manager of a 4 star hotel describe three (3) managerial responsibilities under the Occupational Health and Safety Act 2000
i) secure and promote the health, safety and welfare of people at work
ii) protect people against workplace health and safety risks
iii) provide for consultation and cooperation between employers and workers in achieving the objects of the Act
iv) ensure that risks are identified, assessed and eliminated or controlled,
v) develop and promote community awareness of occupational health and safety issues,
vi) provide a legislative framework that allows for progressively higher standards of occupational health and safety to take account of new technologies and work practices
vii) protect people against risks arising from the use of plant (ie. machinery, equipment or appliances).
以上取自http://www.workcover.nsw.gov.au/LawAndPolicy/Acts/ohsact.htm 可任选3项：
Question 2.
List and describe four (4) common causes of accidents in a hospitality workplace
The main causes of injury continue to be:
• Slips, trips and falls on wet or contaminated floors
• Manual handling / musculoskeletal injuries
• Exposure to hot or harmful substances (eg hot oil, cleaning chemicals)
• Struck by something (eg sharp knives or falling objects)
以上取自http://www.hse.gov.uk/catering/index.htm
[email protected]
************ 更新时间 2007 06 03 21:46 ********************
Question 3.
List five (5) hazard groups
1. Manual handling - lifting heavy objects; repetitive or forceful movements; work carried out in awkward postures
2. The work environment - slips, trips and falls, and heat stress.
3. Plant - guarding moving parts; the power source (e.g. electricity); the risk of fire or explosion; noise; vibration; radiation; stability (how well plant is mounted or secured); the use of pressure vessels (e.g. espresso machines).
4. Heat - Heat is a risk when: cooking food; taking food from ovens, n maries etc; making beverages using hot equipment or steam
5. Electricity
参考网址：http://www.whs.qld.gov.au/cafeonline/hazards.htm
Give one (1) hospitality workplace example for each hazard listed
For each example provide a possible control measure
Hazard Example of Hazard Control Measure
1. Making beds which are heavy – control measure is to have 2 persons to do jobs requiring heavy lifting
2. Hotels tend to increase the workload on workers, making them likely to hurry to complete the day’s allotted jobs, this tends to increase the chances of slips, trips and falls, leading to sprained ankles etc. – control measure is to lessen the workload
3. The cleaning trolley is fully loaded and heavy and contains too many items – control measure is to design a more functional trolley with a lighter loading
4. Too many workers in a tiny workplace e.g. kitchens where several heating equipment are placed, ring busy periods, burns may result – control measure, rece the number of workers simultaneously present in kitchens to rece incidences of injury through burning
5. Cleaning up after electrical repair work was unprofessional, leaving exposed live wires etc which could cause electric shock – control measure, make sure supervisor signs off those rooms where electrical repair work was done to ensure safety for cleaning and other hotel workers.
15 marks
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注意！ 其他答案后补
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**************更新时间 2007 06 05 15:51 *******************
注意：有几个问题问及法例条文，这些会因国际或地域而异，我尽量提供了不同地区的网址供你参考！ 以后，此类的问卷，最低限度要标明出自何国，让回答者不用过分浪费时间！
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Question 4.
Discuss the three (3) factors used to estimate this risk assessment from question 3 eg. Consequence …
To assess each risk, three factors, amongst others, should be considered:
• historical record of this risk occurring on premise, if the establishment is new, instry statistics could be consulted
• the probability of future occurrence of accidents caused by the risk in question, especially whether precautions are included in training materials
• consequences of accidents resulting from such risks, the higher the consequence the higher the priority assigned to management to eliminate such risks.
Question 5.
You are a chef and have cut 3 of your fingers resulting in tendon damage. You cannot use your hand properly and have been off work 23 weeks
A. Are you still entitled to Workers Compensation? Discuss
B. What are your employer’s responsibilities in getting you back to work as soon as possible?
A. Since injury was caused at work, the California USA laws stipulates that “In addition, employers are required to reasonably accommodate employees with known physical or mental disabilities as long as doing so does not cause une hardship to the employer.”
See: http://www.laboremploymentlawblog.com/cat-disability.html
B. To provide suitable medical services and possibly retraining for a different job more appropriate for my changed physical condition.
Sites you may wish to consult:
http://www.dartmouth.e/~hrs/pdfs/Leaves_of_Absence.pdf
Very good site on workers’ compensation:
http://www.irmi.com/Expert/Articles/2001/Pocius02.aspx
Injury ring employment
http://www.irmi.com/Expert/Articles/2001/Pocius02.aspx
Question 6.
List and describe the purpose of two (2) types of OHS records that must be kept.
1. Records providing proof of notification of an accident or hazardous situation; purpose: support completion of Hazard Incident Reports, offer material for risk assessments
2. Records relating to accidents to staff not resulting in Workers’ Compensation claims; purpose: support Incident Analysis Investigations, and the proction of Miscellaneous documentation, i.e. file notes.
Below is a rather complete document on OHS above taken from this (p5 of 6)
http://staff.uow.e.au/ohs/OHSSystem/OHS138-documentcontrol.pdf
Below Not used, but could be consulted:
OHS records are for Australia?
http://staff.uow.e.au/ohs/OHSSystem/OHS138-documentcontrol.pdf
Occupational Health & Safety records
Why keep OHS records?
http://www.worksafe.nt.gov.au/corporate/bulletins/pdf/11-15/14.01.09.pdf
responsibilities in OHS
http://www.adelaide.e.au/hr/ohs/indiv/ohsroles.html
Record keeping in OHS systems
http://www.ferret.com.au/articles/c9/0c032ac9.asp
Maintenaining OHS records
http://www.worksafe.nt.gov.au/corporate/bulletins/pdf/11-15/14.01.09.pdf
Question 7.
Explain ‘Due Diligence’ with regard to OHS in a hospitality workplace
Due diligence is the taking of all reasonable care to protect the well-being of
employees or co-workers. An employer can claim to have done e diligence in OHS if
all reasonable precautions to comply with OHS legislation were taken in the circumstances.
The tests of e diligence are
• Documentation of an effective OH&S program; an effective OH&S program includes:
• A written OHS program that has been implemented.
• An employer who takes steps to control or eliminate specific hazards.
• Written safe work proceres that are understood and followed by workers.
• Workers who are provided with adequate instruction, training, supervision and discipline to work safely.
Answers taken from: Due diligence
http://www2.worksafebc.com/PDFs/common/e_dil_checklist.pdf
Question 8.
You are staying at a 3 star city hotel. You went out for dinner and while you were out your brand new $800.00 camera was stolen from your room
Council of Europe - Convention on the Liability of Hotel-keepers concerning the Property of their Guests (Paris, entered into force 1967)
http://conventions.coe.int/Treaty/en/Summaries/Html/041.htm
According to this Convention which sets out detailed provisions under which hotel-keepers are liable for the property of their guests. The liability of the hotel-keeper is engaged for any damage to or destruction or loss of property brought to the hotel by any guest who stays at the hotel and has sleeping accommodation put at his/her disposal. This liability is limited to the equivalent of 3 000 gold francs (Art. 1 of the Annex). However, the liability of hotel-keepers is unlimited where the property has been deposited with them or where they have refused to receive property which they are bound to receive for safe custody.
The Convention prescribes that Parties can, under some conditions, limit the liability of the hotel-keeper.
A. Is the hotel liable to reimburse you for the camera? Provide reasons
B. Identify and discuss the Act covering the incident above
C. Discuss how the hotel would protect itself in the future against claims like this
A. If I did not leave the camera with the hotel for safe keeping, then the hotel is not liable to me in North America, this seems not to be the case in Europe as long as I can prove that I had the camera left in hotel premises
B. With respect to the Council of Europe Convention, it was clearly stated that the hotel is liable for my possessions
C. The hotel should ask any registered guests to leave a list of valuable possessions with the hotel at check-in.
Question 9.
An employee in a large establishment receives a bomb threat over the phone. As the ty manager what procere should you follow?
The ty manager should alert the police at once and at the same time seek advice as to what to tell the guests. Once this advice is received from the police, depending on the urgency attached by the police to this threat, an immediate alert to the guests should be made. If the threat is considered to be real and highly threatening, than an intercom alert asking the guests to vacate should be executed. Otherwise, a written note posted in a prominent place should be sufficient.
Question 10.
A guest has slipped in the lobby of your establishment and broken her ankle and smashed her lap-top computer. Identify your legal obligations, and list proceres to prevent a reoccurrence
Based on the information below, the hotel should first establish whether the slippery floor was caused by its employees. If so, the hotel is liable, if not, e.g. the guest was walking in the rain in shoes which are slippery when wet, then the hotel is not liable.
Regardless of whether guilt can be proved on the hotel, a “beware of slippery floor” sign should be posted in an areas where slipping could occur; similarly, in other areas posing potential hazards to guests, a warning sign should also be prominently displayed.
Relevant information shown below were taken from:
Hotel liabilities
http://law.enotes.com/everyday-law-encyclopedia/hotel-liability#unusual-cases
Background
Hotel guests should be aware of certain laws and regulations or policies that could impact their visits.
Special concerns affect the "hospitality instry" because its establishments hold their property open to the public at large. For hotels (collectively referred to as "innkeepers" under many state laws), ties owed to the public at large are based on the historic consideration that when weary travelers reached wayside inns as night approached, they were not to be arbitrarily turned away into the dark (the roads were filled with robbers) or otherwise subjected to the arbitrary mercy of the innkeeper with regard to prices or adequacy of quarters. Modern innkeepers' laws are mostly based on old English COMMON LAW.
Key Points to Remember
• Hotels are not liable for every accident or loss that occurs on the premises, nor do they insure the absolute safety of every guest.
• Hotels have a general ty to exercise "reasonable care" for the safety and security of their guests.
• Hotels have a general ty to reasonably protect guests from harm caused by other guests or non-guests.
• Hotels have an affirmative ty to make the premises reasonably safe for their guests. This obligation includes a two-fold ty either to correct a hazard or warn of its existence. The hotel must not only address visible hazards but must make apparent hidden dangers or hazards.
• Hotels are not liable for harm to person or property unless "fault" can be established against the hotel.
• (more…..see website listed above)
Question 11
Jimmy Smit has been working as a full time bar attendant for the past six months
and has noted a regular number of near misses and minor accidents occurring in his
work area. In the space below design an appropriate form which could be used to document hazards. The form will be used for the purpose of evaluation and documentation by future management.
Headings of Form:
Nature of Incident
Time of occurrence
Persons involved
Location
Summary of losses if any
Potential hotel liability?
What action was taken?
Question 12
Discuss the legal obligation regarding training staff in Occupational Health and Safety matters in a hospitality establishment. Include details of when it is necessary to train staff.
As an employer you have a ty of care to your staff to make sure they are
not injured because of their work activities.
You must inform your staff of their ties under the law as well as requirements
for health and safety in your business. When you complete an OHS policy, all staff must be trained.
You should also provide inction training for all your new staff before they start work.
That inction training will have to include information about how you manage
safety and what they are expected to do to work safely.
Source: http://www.safework.sa.gov.au/contentPages/docs/hospOHSHospitalitySmallBus.pdf
Other Sources:
OHS Handbook
http://www.safework.sa.gov.au/uploaded_files/hsr_handbook.pdf
Health & Safety legislation in Australia, Handbook
http://www.safework.sa.gov.au/uploaded_files/hsr_handbook.pdf
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